Shipping & Returns

  • Order processing time is 2-3 days after your order is placed. Processing days are Monday through Friday.

  • All customers must double check name and address before finalizing order. If an error has occurred please feel free to contact us

  • If for any reason your package is sent back you may be responsible for any additional shipping costs.

  • Please check tracking number provided for any information about package delays.

  • Please note we are not responsible for any lost damaged or stolen packages

Return & Exchange Policy

  • Ok Curls! Is not able to accept returns or administer refunds if customer is not satisfied with product. Returns and store credit is applied if order is received broken upon arrival. Photo Proof is required

  • You cannot cancel your order once the order has been placed. The order is no longer in our possession once shipped.

  • No exchanges or returns are possible due to sanitary reasons.

  • Once a product has been shipped we are no longer responsible for any lost damaged or stolen goods. You may track your package using our website or the USPS website.

  • If  your order is delayed we are not responsible for that happening, but you may contact the shipping carrier for more information. We are also not responsible if you put the incorrect address on your order so please double check all shipping information before placing any orders. You can contact us with any corrections if you have made a mistake on your order details. 


Please look at our description list for ingredients before purchasing as we are not responsible for any allergic reactions.